FAQ – Frequently Asked Questions
Welcome to our FAQ page, where you'll find answers to the most common questions about our products, services, and policies. At CasaClock, we’re committed to providing you with a transparent and satisfying shopping experience. Whether you have questions about shipping, return policies, or how we select our wall décor, we’re here to help. Browse this section to get clear and helpful information, and to make your experience with us as smooth and enjoyable as possible.
Shipping & Orders
WHEN WILL I RECEIVE MY ORDER?
WHEN WILL I RECEIVE MY ORDER?
Processing your order, crafting the products, and shipping (free of charge) takes our team between 4 to 12 business days.
We do everything we can to get your order to you as quickly as possible — without ever compromising on product qualit
MY ORDER IS INCOMPLETE
MY ORDER IS INCOMPLETE
If your order includes multiple items, they may be shipped separately depending on stock availability and warehouse locations.
No worries — the rest of your package is on its way!
I HAVEN’T RECEIVED MY ORDER
I HAVEN’T RECEIVED MY ORDER
Trouble with the postal service? Package lost, damaged, or missing?
With our secure shipping policy, CasaClock handles any delivery issues for you. Your satisfaction is our priority.
We never blame the carrier or leave you to deal with the problem alone — we take full responsibility and will send you a replacement package immediately at our expense.
Feel free to contact us at support@casaclock.com — our team will do everything possible to make it right.
INTERNATIONAL & OVERSEAS SHIPPING
INTERNATIONAL & OVERSEAS SHIPPING
Deliveries outside the United States — especially to overseas destinations — may take up to 2 months from the date of order, in order to remain affordable and accessible.
We appreciate your patience and understanding as we work to ensure smooth international deliveries.
For any questions, feel free to contact our support team.
Cancellation & Returns
CAN I MODIFY MY ORDER?
CAN I MODIFY MY ORDER?
Yes — as long as your order hasn’t entered the “Processing” stage.
CAN I CANCEL MY ORDER?
CAN I CANCEL MY ORDER?
Yes, you can cancel your order!
However, if your order is already being prepared, a 40% cancellation fee will apply.
Feel free to contact us at support@casaclock.com — our team will do its best to assist you promptly.
I WANT TO RETURN AN ITEM
I WANT TO RETURN AN ITEM
We can only accept returns in the case of a confirmed product defect.
All our items go through strict quality checks before shipping. However, if you receive a product with a manufacturing defect, please email us at support@casaclock.com with a photo of the item (preferably in its original packaging) and your order number.
To be eligible for a return, the item must be unused and in the same condition as when you received it.
Security & Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT PAYMENT METHODS DO YOU ACCEPT?
Your security is our priority. We only offer safe and secure payment options.
We accept:
- Credit Cards
- Debit Cards
Our secure online payment services:
- PayPal*
- G2A Pay*
*PayPal – As a licensed financial institution in the European Union, PayPal offers over 10 years of trusted experience in secure online payments. It’s simple, fast, free, and globally recognized.
*G2A Pay – G2A Pay is a global payment platform supporting over 150 local and international payment methods, including Visa and Mastercard, giving you maximum flexibility at checkout.
Your bank details or credit card information are never shared with us.
All payments are processed through a 128-bit SSL encrypted payment gateway.
We do not accept checks at this time.
IS MY INFORMATION SECURE?
IS MY INFORMATION SECURE?
Absolutely!
The “HTTPS” in our store’s URL reflects the security and quality of our services. HTTPS is the secure version of “HTTP,” protected by SSL/TLS encryption protocols. It’s the industry standard for protecting financial transactions on e-commerce websites.
As online retailers, we understand that SSL encryption is essential today. It’s the best way to safeguard your data and protect you from hackers or identity theft.
Visually, SSL is represented by a padlock icon in your browser’s address bar, and the “S” in “HTTPS” stands for secure — a clear sign you're shopping safely.
Practical Guide & Tips
HOW CAN I ORDER A PRODUCT?
HOW CAN I ORDER A PRODUCT?
We make shopping as easy as possible:
- Select the product(s) you want
- “Add to Cart”
- cart icon at the top right to complete your purchase
- create an account to make future orders even easier
More Questions
CAN I USE MULTIPLE DISCOUNT CODES?
CAN I USE MULTIPLE DISCOUNT CODES?
No. Unless stated otherwise, only one discount code can be used per order.
I WAS CHARGED AN IMPORT TAX
I WAS CHARGED AN IMPORT TAX
CasaClock ships products worldwide in full compliance with international regulations.
However, buyers are responsible for any import taxes or customs duties imposed by their country.
We are not liable for these additional charges
WHOLESALE ORDERS
WHOLESALE ORDERS
If you're interested in placing a wholesale order, feel free to email our team at support@casaclock.com.
Average response time: 24 hours.
Our customer service team is available Monday to Friday, from 9 AM to 6 PM (local time).
