Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method. The average timeframe for refunds to appear is 3 to 5 business days after approval.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your bank or credit card provider, as it may take some time for the refund to officially post.
3. If you’ve completed these steps and still have not received your refund, please contact us at support@casaclock.com.

Important Notice

For returns of items valued at more than $50, we recommend using a trackable shipping service to ensure the safety of your return.

We are here to assist you with any concerns. Contact us at support@casaclock.com for further assistance.