Shipping Policy

This shipping policy is designed to provide full transparency regarding our shipping procedures and policies. By placing an order on our site, you agree to the terms and conditions outlined below.

A. Shipping Costs

We offer free secure shipping for all items, handled by our trusted shipping partners.

B. Shipping Times

Processing Time: Orders are processed within 1 to 2 business days after payment to ensure our wall clocks and decorations are tested for quality and reliability before dispatch.
Delivery Time: Delivery is estimated between 3 to 10 business days. In most cases, orders are delivered before the 10-day mark.

Please note that delivery times may be impacted by unforeseen circumstances such as extreme weather conditions or strikes.

C. Order Tracking

A shipping confirmation email, including tracking information, will be sent once your order is dispatched. You can monitor your order’s progress using the provided tracking details.

D. Delivery Conditions

We collaborate with USPS and other reliable carriers to ensure safe and timely delivery. Orders are shipped directly to the address specified during checkout.

E. Handling Delivery Issues

Damaged Packages: If your package arrives damaged, you may refuse delivery or contact us immediately at support@casaclock.com. Be sure to note any visible damages on the delivery receipt.

F. Cancellations and Delivery Delays

Order Cancellations: You may cancel your order at any time before it is shipped.
Delivery Delays: If your delivery exceeds 10 business days, please contact us for assistance.

G. Customer Service

Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours.

For more information, please refer to our Return and Refund Policy. If you have any further questions, feel free to contact us via email at support@casaclock.com or by phone at (+1) 307-225-1076.